On-Hold Messaging
Silence isn't Golden! According to AT&T, the number one complaint about phone systems are busy signals. The number two complaint is "silence-on-hold", because people say they feel "ignored". You don't ignore patients while they're in your office so why would you allow them to feel ignored on-hold?
Seven of the top ten criteria patients use to choose a Doctor have nothing to do with their technical skills, it's based on how patients feel they're treated. They want to be treated in a warm and personal way. And that's what custom on-hold messaging does.
Recordings are custom made and feature professionally recorded segments pertaining to your practice. Inform patients of new advancements or procedures, entertain them with a joke or just thank them for their patronage. Using on-hold time to build your practice has never so easy!
Contact the Erickson Group today for more details or to arrange a demo.